Direct Cost Savings
Measure time saved per task multiplied by employee hourly cost. Common benchmarks: content creation (2-3x faster), code review (30-40% faster), research (50-60% faster), email drafting (3-4x faster). Survey users for self-reported time savings.
Quality Improvements
Track: error rates in AI-assisted work vs. manual work, customer satisfaction scores for AI-enhanced service, code quality metrics for AI-assisted development, and content engagement for AI-drafted marketing.
Cost of Governance
Factor in total AI platform cost, administration time, training investment, and policy development effort. Well-governed AI typically adds 15-25% to raw model costs but prevents 3-5x that in potential incident costs.
ROI Formula
Net AI ROI = (Time Saved × Hourly Cost + Quality Value + Incident Prevention) — (AI Platform Cost + Model Costs + Admin Time). Most enterprises see positive ROI within 60 days of deployment.
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